FAQs

What currency are the prices do I see in the site?
All prices are in AUD.

I just placed an order, when will it ship?
We try our best to ship items as fast as we can. We dispatch within 1-2 business days from when your order is received.

Tracking numbers will be updated 1-2 days after your order has been SHIPPED. If you don't have a tracking number after 5 business days please email us at seriolapro@proton.me

What if there is an issue?

We offer a 100 % money back guarantee if the product is defective or damaged. We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please Include a name and order number on the returned parcels.

Please note: If your package is on the way, you must wait for it to arrive and return it before receiving a refund.

Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund.

I have entered an incorrect address what do I do now?
If you have miss spelled or auto-filled an incorrect address, simply reply to your order confirmation email and confirm. Notify us via email at seriolapro@proton.me

If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.

How long does shipping take?
Australian orders will generally be delivered within 3-7 business days.

International Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. For International Shipping rates, please contact us and we will be able to give an accurate quote and timeline for delivery.

I have a question that wasn't answered, can you please help?

Absolutely! We are here to help you. Please send us an email to seriolapro@proton.me and we will be happy to assist you in any way we can.
We do receive a large number of emails. If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.